Introduction (issue or issues you will deal with) - Beginning topic
Body of the paper (subtitles) - Middle body of knowledge on the topic
Conclusion (what you learned or now believe and understand) End - Limitations and recommendations to improve or use the topic in your professional experience

Citing in the text (body):
Several studies have identified the explanatory variables of job satisfaction (Pettit, Goris, & Vaught, 1997; Brown & Peterson, 1994; Herzburg, 1968; Jaworski & Kohli, 1991; Locke, 1976; Cranny, Smith, & Stone, 1992).

Gribbins & Hunt (1978) mentioned that a manager’s role in the organization finds its focal point in coordinating the organizational goals or objectives and the needs of the employees.

References

Book:
Wren, D. A. (1994). The evolution of management thought. New York: John Wiley and Son, Inc.

Journal Article:
Herzburg, F. (1968). One more time - how do you motivate employees? Harvard Business Review, 46, 53-62.